Effective Date: 25/07/2025
Last Updated: 25/07/2025
At DND Tech Solution, we provide website development, software development, and other digital services. We aim to deliver quality services according to the agreed project scope, requirements, budget, and timeline.
Please read this Refund Policy carefully before purchasing our services.
1. General Refund Policy
All payments made to DND Tech Solution for website development, software development, design, customization, and other digital services are generally non-refundable once the project has been initiated.
We do not offer refunds for changes in personal preferences, changes in business plans, cancellation by the client, or dissatisfaction arising from requirements that were not included in the originally agreed project scope.
2. Domain and Hosting Responsibility
If the client purchases or registers a domain name or hosting service using their own account, email address, or customer ID, the client will be responsible for managing that account and its services.
DND Tech Solution will not be responsible for issues arising from the client’s domain or hosting account, including:
Domain expiration or renewal failure.
Hosting suspension, cancellation, or account restrictions.
Account access, password, or ownership disputes.
DNS configuration or server issues outside our agreed scope of work.
Data loss, service interruption, or third-party service failures beyond our control.
Domain registration, hosting, renewal, and other third-party service charges are non-refundable by DND Tech Solution when those services are purchased directly by the client or paid to a third-party provider. Any refund from the domain or hosting provider will be subject to that provider’s policies.
If the client provides access to their domain or hosting account, we will only perform the tasks agreed upon for the project. The client remains responsible for maintaining ownership, access, payment, and renewal of their account.
3. Refund Due to Development Delays
DND Tech Solution is committed to completing projects within the timeline mutually agreed upon with the client.
If we fail to complete the agreed development work within the committed deadline due to reasons solely attributable to DND Tech Solution, the client may request a refund for consideration.
Before approving a refund, we may review the following:
The agreed project scope and delivery deadline.
The actual development progress.
The reasons for the delay.
Any revised timeline mutually accepted by both parties.
Where appropriate, we may offer a reasonable extension or revised delivery date before considering a refund.
If the delay is substantial and attributable solely to DND Tech Solution, and no mutually acceptable resolution is reached, a full or partial refund may be approved based on the work completed, payments received, and applicable legal requirements.
4. Situations Where Refunds Will Not Be Provided
Refunds will generally not be provided in the following situations:
The client changes their mind after the project has started.
The client cancels the project after development work has begun.
The client changes the original requirements or requests additional features.
The client fails to provide the required content, images, credentials, approvals, or other information on time.
The project is delayed because of the client’s failure to cooperate or provide necessary materials.
Delays result from third-party services, hosting providers, domain registrars, payment gateways, or other circumstances beyond our reasonable control.
The client fails to make payments according to the agreed payment schedule.
The requested work has been completed according to the approved scope and agreed specifications.
Additional features, redesigns, or modifications outside the agreed scope may require additional charges and a revised timeline.
5. Client Responsibilities
The client is responsible for providing accurate project requirements, content, images, credentials, approvals, and other necessary materials within the agreed timeframe.
Any delay caused by incomplete information, delayed approvals, scope changes, or lack of cooperation may result in an extension of the project deadline. Such delays will not ordinarily qualify for a refund.
Clients are encouraged to review the project scope, quotation, payment terms, and delivery schedule before confirming an order.
6. Refund Request Procedure
To request a refund, the client must contact our support team through the email address provided below.
The request should include:
Client name and contact details.
Project or invoice reference.
Payment details and payment date.
Reason for the refund request.
Relevant communication or supporting documents.
DND Tech Solution will review the request and communicate its decision after evaluating the project status, agreed terms, and applicable legal requirements.
If a refund is approved, the processing timeline and payment method will be communicated to the client. Any approved refund will be processed through an appropriate payment method, subject to applicable payment-provider procedures.
7. Third-Party Services and Charges
DND Tech Solution is not responsible for refund decisions made by independent third-party providers, including domain registrars, hosting companies, premium theme providers, plugin developers, software vendors, or payment gateways.
Any third-party charges paid directly by the client will be governed by the respective provider’s refund policy.
8. Policy Amendments
DND Tech Solution reserves the right to update or modify this Refund Policy when necessary. Changes will be published on this page, along with an updated revision date where appropriate.
The terms applicable to an existing project will also be subject to the written agreement between the client and DND Tech Solution and any applicable legal requirements.
9. Contact Information
For questions regarding this Refund Policy or to submit a refund request, please contact us:
DND Tech Solution
Email: info@dndtechsolution.com
Support Email: support@dndtechsolution.com
Phone: +91 9217805166
Website: https://dndtechsolution.com/
We appreciate your trust in DND Tech Solution and remain committed to providing professional, reliable, and transparent digital services.